Eligibility

We accept returns within 14 days of delivery for a full refund or store credit. Returns must be un-used and in original packaging. 

Once your return label is issued, you have a grace period of 10 day to ship out.

Refunds will be issued to the original payment method once your return is received and inspected. 

Please allow 5-10 business days for processing.

GIFTS

Items marked as s gift during purchase will receive a gift credit for the value of the returned items.

FINAL SALE

Items marked as FINAL SALE are not eligible for a refund, exchange, or store credit.

Gift cards & digital download purchases cannot be returned or refunded.

DAMAGES

Please let us know about any damages or quality issues within 10 days of receiving your order.

Email customer service, hi@ozziozzi.com with the following details:

Order #
Name of set
Picture of damaged piece.